Lost passwords and other login problems

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Recovering your password or username

This is the iPad App here. You will find the same link on the web.



Follow the "Forgot password" link on the login screen.


Then enter the email address you used when you created your account.


We'll send you an email with a special link to renew your password. If you don't get the email within a few minutes, please check your spam box.


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Creating a new Password

For security reasons, and to protect your privacy, we don't keep your password on our servers except in a strongly encoded form. So we can't just give you your password or a new one.


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If your email address is "not in our database anymore"

If when you enter the address you used to create your account the system keeps telling you that your email address is unknown, please ask yourself if you had a Starter site that you forgot to renew. It's possible that our renewal notices may be in your spam box.

► Check this page the features of free sites and accounts.



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If the advice above does not help, 
please write to us at help@simple-different.com and tell us which error message you are getting. We will do our best to resolve the problem for you within 24 hours.
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